Jonathan Malkin at the Capital Factory podium in Austin, the venue's gear-shaped stage wall behind him.

Fix the work that keeps getting stuck.

I help owner-led businesses fix handoffs, decisions, and repeat work that depend on one person remembering where everything lives.

Share an example

Start with the last time it happened.

Bring one recent example. We put the people, records, software, and decisions on one page so you can see where the work broke down before anyone talks about new software.

Find where it broke down

One problem · one page

First see the break. Then decide what is worth building.

The answer shouldn’t be this hard to find.

The right version could be in any of them. First find it. Then see what changed and who owns the next step.

From scattered to clear

The answer is somewhere in here

Email threadthree replies later Spreadsheetwhich tab is current? Meeting notesdecision not assigned Shared drivetwo versions Client callwhat did we agree? One person knowsuntil they are unavailable

One working view

What we agreedsource attached

What changedlatest version

What is still openowner named

What happens nextowner + date

You can see what happened, what is still open, and who owns the next step.

Then the next round of work gets easier.

A clearer handoff helps delivery. What the team learns feeds the next sale. The point is to stop rebuilding the same answers every time the work comes around again.

Find peace of mind

The growth loop

Scattered knowledge makes the team rebuild the answer at every step.

Jonathan Malkin speaking onstage in Austin.

Resolve the thorny issue before it repeats.

Bring one recent example: what happened, where the details lived, and what should have gone differently. I reply personally. If I can help, the next step is a call.

Resolve my thorny issue

Share one recent example.

Short intake